Color Tile automates its help desk.

Before we automated our help desk, we had 15 highly skilled

Backsplash Glass Tile

technicians and trainers doing nothing but answering problem calls from

out store personnel,” says Philip Kulik, project manager, Color

Tile, Inc.

“The time it took for problem resolution varied depending on

which call was answered by which technician. We relied on manual data

tracking and conversations between our technicians to identify problem

trends. It worked, but we knew there had to be a better way to handle

our operations.”

Color Tile headquartered in Fort Worth, Texas Fort Worth is the fifth-largest city in the state of Texas, 18th-largest city in the United

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