Employees with Poor Communication Skills
Poor communication skills are sometimes the result of a lack of knowledge or training, but often their cause is attitude-related. An employee may see requests for updates as micromanaging, or simply feel her time is too valuable to answer every single e-mail. In cases like this, focus on the negative results of her lack of communication.
Sally fails to inform coworkers when she has completed an assignment or instituted a contact, causing duplicate work and affecting clients' impression of our business.
Instructing the employee to be more communicative is nebulous. In cases like this, offer specific recommendations for goals. Useful performance review attitude improvement phrases for communication challenges include:
- Respond to all contacts in a timely member
- Inform management and affected coworkers when assignments are completed
Provided the issues have improved, your next review might state:
Sally keeps management and affected coworkers in the loop on projects. She responds to written communication in a timely manner.
Employees who Complain Constantly
An employee's negative attitude can have a toxic effect on the overall mood in your office, particularly when complaints are unfounded or relate to unchangeable issues. It is important to emphasize that your issue is with the method of expressing the emotions, not the emotions themselves. Offering a specific example helps clarify the issue.
Sally is aware that her workstation is set to be replaced in next year's budget, but continues to call the IT department daily to complain about slow loading speeds. These unnecessary calls hurt productivity for both parties.
Rating: 4 out of 5